// Privacy Policy

Delilah’s Auto Group (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

​Delilah’s Auto Group is a vehicle servicing and repair business operating in the United Kingdom.

Data Controller: Delilah’s Auto Group
Email: joe@deliauto.co.uk
Phone: 07725181113
Address: Deliah's Auto Group
Unit 5, 9 Nine Mile Ride, Finchampstead, Wokingham,
RG40 4QB

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2. Personal Data We Collect

We may collect the following personal data:

• Identity data – name

• Contact data – email address, phone number

• Vehicle data – registration number, make, model, service history (where provided)

• Communication data – messages sent via contact forms, email, or phone

• Technical data – IP address, browser type, device information, and website usage data

 

3. How We Collect Your Data

We collect data when you:

• Contact us via our website, phone, or email

• Request a quote or book a service

• Provide information about your vehicle

• Use our website (via cookies and analytics tools)

 

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotations

• Book, manage, and carry out vehicle servicing or repairs

• Communicate with you about your vehicle or appointment

• Improve our website and services

• Comply with legal, accounting, or regulatory obligations

 

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you submit an enquiry or contact form

• Contract – to provide vehicle services you request

• Legitimate interests – to run and improve our business and services

• Legal obligation – to comply with UK law

 

6. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, including:

• Website hosting providers

• Booking or garage management systems

• Analytics providers (e.g. Google Analytics)

• Professional advisers (e.g. accountants)

• Legal or regulatory authorities, if required by law

All third parties are required to protect your data and use it only for specified purposes.

 

7. Data Security

We have appropriate technical and organisational measures in place to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure.

 

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

 

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

 

10. Cookies

Our website uses cookies to improve functionality and analyse website traffic. You can control or disable cookies through your browser settings.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.